Privacy Policy

1. Who We Are

IDBook respects your privacy and protects your personal data with the highest standards of care. This Privacy Policy describes how we manage your information, ensuring you understand what is collected, used, and protected when you interact with our services.

By using IDBook's services, you agree to the terms outlined in this policy. Our commitment to privacy protection is fundamental to building trust with our customers and maintaining the highest standards of data security.

Official Website: To ensure you're accessing our legitimate services, always visit us at idbook.co.uk. Be cautious of fraudulent websites using similar domain names.

2. Definitions and Scope

For clarity and transparency, IDBook provides the following definitions and meanings of terms used throughout this Privacy Policy. These definitions ensure our commitments to you are clear and enforceable.

Personal Data/Personal Information/Data

All information used or collected to identify you personally or indirectly. This includes, but is not limited to, your name, email address, postal address, date of birth, physical characteristics, and any other unique identifiers related to our services.
We/Us/Our

IDBook and its authorized agents, who operate this website and deliver the associated services.
User/You/Your

Any individual who visits or uses our website and/or services, including browsing, inquiring, and placing orders.
Services

The processes and services offered by IDBook, including the creation, customization, and delivery of identification products as requested by customers.
Website

idbook.co.uk, which is the platform where we provide our services to customers.

This Privacy Policy applies to all interactions with IDBook and outlines the comprehensive scope of our data handling practices across all touchpoints.

3. Collection and Use of Personal Information

IDBook collects specific personal information necessary to fulfill your order requests and enhance your experience on our website. We are committed to collecting only the minimum data required for service delivery.

Information We Collect

Full Name

Collected for accurate ID personalization and verification purposes.

Email Address

Used for order communication, updates, customer support, and service notifications.

Postal Address

Required for ID personalization and secure, discreet delivery of your order.

Date of Birth

Essential for creating authentic-looking identification documents.

Physical Characteristics

Height, hair color, and eye color information to ensure ID authenticity and accuracy.

Photo and Signature

High-quality images needed to create professional, authentic-looking identification.

Data Usage Promise: We use this information solely to provide you with high-quality identification products. Your data is never used for marketing to third parties or sold to external organizations.

For comprehensive information about data privacy best practices, we recommend consulting authoritative guidelines by the U.S. Federal Trade Commission (FTC) and the UK Information Commissioner's Office (ICO) .

4. Retention of Personal Information

Retention Policy: Your personal information is stored only as long as necessary for the production and delivery of your identification products. Once your order is complete and delivered, we securely delete all personal data unless otherwise required by applicable law.

Order Cancellation

If an order is canceled for any reason, all provided personal data will be deleted promptly and securely from our systems within 30 days of cancellation.

Completed Orders

After successful delivery confirmation, personal data is retained for a maximum of 90 days for quality assurance purposes, then permanently deleted from all systems.

Our data retention practices comply with international standards. For more detailed information on data retention best practices, refer to the ICO's Data Retention Guidance .

5. Disclosure of Personal Information

Your privacy is our highest priority. We implement strict controls on personal data disclosure and share information only under specific, limited circumstances as outlined below.

Legal Compliance

Where we have a legal obligation to share information (e.g., with law enforcement agencies), we may disclose personal data as required by applicable law and court orders.

Service Integrity

In cases where we believe there is misuse of our services or fraudulent activity, we reserve the right to report such activities to relevant authorities.

Trusted Partners

Limited data may be shared with verified delivery partners solely for the purpose of order fulfillment. These partners are bound by strict confidentiality agreements.

What We Never Do: We do not sell, rent, or share your personal data for marketing purposes, advertising, or any non-business related activities. Your data is never used to generate revenue through third-party relationships.

For additional information on responsible data-sharing practices, consult resources from Australian Privacy Foundation and other privacy advocacy organizations.

6. Cookies and Tracking

We use cookies and similar technologies on our website to enhance your browsing experience and gather anonymous usage statistics. Cookies are small text files stored on your device that help us understand how you navigate our website.

Types of Cookies We Use

Cookie Control: You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may limit website functionality. For detailed information, please review our separate Cookie Policy.

7. Security Measures

We take your data security extremely seriously and have implemented comprehensive security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

Advanced Encryption

All data is encrypted using industry-standard AES-256 encryption both in transit and at rest to protect against unauthorized access.

Access Controls

Strict access controls ensure only authorized personnel can access personal data, with all access logged and monitored.

Regular Audits

Periodic security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited.

Secure Infrastructure

Our servers are hosted in secure, certified data centers with physical security measures and 24/7 monitoring.

Staff Training

All team members receive comprehensive privacy and security training to ensure proper handling of personal data.

Incident Response

Established procedures for rapid response to any security incidents, including immediate customer notification if required.

Our security practices align with international standards including ISO 27001 Information Security Standards and GDPR requirements for data protection.

8. Your Rights

Under this Privacy Policy and applicable data protection laws, you have comprehensive rights regarding your personal information. We are committed to honoring these rights and providing you with full control over your data.

Right to Access

Request a complete copy of all personal data we hold about you, including details about how it's processed and who it's shared with.

Right to Correction

Request correction of any inaccurate or incomplete personal information we hold about you.

Right to Deletion

Request immediate deletion of your personal data, subject to any legal obligations we may have to retain certain information.

Right to Restrict Processing

Limit how we process your data, though this may impact our ability to provide certain services.

Right to Data Portability

Request your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Object

Object to certain types of processing, including processing for direct marketing purposes.

Exercise Your Rights

To exercise any of these rights or if you have questions about your data, please contact us through our secure contact form.

Contact Us

9. Changes to Privacy Policy

Policy Updates

IDBook may modify this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. Any changes will be posted on this page with an updated revision date.

Notification Process

For significant changes that materially affect your privacy rights, we will provide advance notice via email or prominent website notification. For minor updates, the revised policy will be posted with an updated effective date.

Continued Use: By continuing to access and use our website after any policy updates, you acknowledge and agree to the revised terms. We recommend reviewing this policy periodically to stay informed about our privacy practices.

10. Contact Information

Privacy Questions & Support

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our privacy practices, our dedicated privacy team is here to assist you promptly and professionally.

Data protection inquiries and rights requests
Privacy policy clarifications
Security concern reporting
General privacy-related questions

Get Privacy Support

Response Time: We aim to respond to all privacy-related inquiries within 72 hours. For urgent security concerns, we provide immediate acknowledgment and expedited handling.